Exchange Policy
Eligibility: Jewelry can be exchanged within 3 days of receipt.
Condition: Items must be unused, unworn, and in their original packaging with all tags and documentation included.
Process:
- Contact our customer service team within 3 days of receiving your order to initiate the exchange.
- Provide your order number and details of the jewelry item you wish to exchange.
Shipping: Customers are responsible for return shipping costs unless the exchange is due to a defect or shipping error.
Exclusions: Customized, personalized, or clearance items are not eligible for exchange.
Refunds: Original payment methods will not be refunded; only exchanges or store credit will be offered.